Privacy Policy

Privacy Policy

This Privacy Policy describes how Soul Beauty Academy (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a booking or purchase on our website https://soulbeautyacademy.co.uk (the “Site”).

1. Information We Collect

We collect several types of information when you interact with our website:

  • Personal Data: Name, email address, phone number, billing and shipping address, and payment details.
  • Booking Details: Appointment type, service provider selected, preferred date and time, and any notes you provide during the booking process.
  • Account Information: If you create an account, we collect login details and associated account preferences.
  • Order Information: Items purchased, order number, date of purchase, and transaction history.
  • Technical Data: IP address, browser type, device information, and usage data collected via cookies or analytics tools.
2. How We Use Your Information

We use your information for the following purposes:

  • To manage bookings and appointments made through the website.
  • To process and fulfill orders made via website.
  • To communicate with you regarding your booking, order, or inquiry.
  • To personalize user experience and improve our website.
  • To comply with legal obligations and enforce our terms and policies.
3. Booking and Scheduling

When you use our booking feature, we collect data necessary to schedule and manage your appointment. This includes:

  • Your full name and contact details (email, phone number).
  • Service selected and time slot chosen.
  • Optional notes you provide for your appointment.

Data submitted via Amelia Booking is securely stored and used solely for scheduling, appointment reminders, and follow-up communication related to your service.

4. Orders and Transactions (WooCommerce)

When you purchase a product or service, we collect and process your billing and shipping information through WooCommerce. Payment data may be handled by third-party processors (e.g., Stripe, PayPal) and is subject to their privacy policies. We do not store full credit card information on our servers.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance site performance, analyze traffic, and provide personalized content. Cookies may include:

  • Essential cookies for website functionality.
  • Analytical cookies (e.g., Google Analytics) to understand usage trends.
  • Marketing cookies to offer relevant advertising if applicable.

You can manage cookie preferences via your browser settings.

6. Sharing Your Personal Information

We may share your information with:

  • Service providers who assist in website operation, payment processing, and analytics.
  • Third-party platforms integrated with our services (e.g., Amelia, WooCommerce extensions).
  • Legal authorities, if required by law or in response to valid legal requests.
7. Data Storage and Retention

Your data is stored securely on servers operated by our hosting provider and relevant service partners. We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including legal, accounting, or reporting requirements.

8. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.
  • Object to the processing of your data or request data portability.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with a supervisory authority in the UK or your country of residence.
9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage you to read their privacy policies before submitting any personal data.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of the Site constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: info@soulbeautyacademy.co.uk
Address: Soul Beauty Academy, Unit 8, Moulsoe Business Centre, Cranfield Rd, Moulsoe, Newport Pagnell MK16 0FJ, United Kingdom